We respect your rights to privacy under the Privacy Act 1988 (Cth) (Privacy Act) and we comply with all of the Privacy Act’s requirements in respect of the collection, management and disclosure of your personal information.
In general terms, (in accordance to the Privacy Act), your personal information is any information that can be used to personally identify you. This may include your name, address, telephone number, email address and occupation.
If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information. We may collect the following types of personal information about you:
name; mailing or street address; email address; telephone number; facsimile number; customer number; position, credit card details or bank account details (or those details of your employer, if applicable); details of the goods and services you have ordered from us or which you have enquired about, together with any additional information necessary to deliver those goods and services and to respond to your enquiries; and any additional information relating to you that you provide to us via our website or through our sales team.
We may also collect some information that is not personal information because it does not identify you or anyone else. For example, we may collect anonymous answers to surveys or aggregated information about how users use our website.
We collect your personal information directly from you unless it is unreasonable or impracticable to do so. When collecting personal information from you, we may collect it in the following ways:
We may collect information from publicly available sources of information.
We may collect information from our records based on your previous order history.
We may also collect personal information from third parties including:
We collect personal information about you so that we can perform our business activities and/ functions and to provide best possible quality of customer service. We collect, hold, use and disclose your personal information for the following purposes:
Each time you visit our website, we collect some anonymous information, known as “click-stream data”, including the type of browser and computer system you are using, the address of the site you have come from and move to after your visit, the date and time of your visit and your computer’s IP address.
We collect this information for statistical purposes to find out how our website is used and navigated, including the number of hits, the frequency and duration of visits and most popular session times. We may use this information to evaluate and improve our website’s performance.
As our website is linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk.
Our website may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third party website. Third party websites are responsible for informing you about their own privacy practices.
We may disclose your personal information to:
We may send you direct marketing communications and information about our goods services that we consider may be of interest to you. These communications may be sent in various forms, including mail, SMS, fax and email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth). If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. In addition, at any time you may opt-out of receiving marketing communications from us by contacting us (see the details below) or by using opt-out facilities provided in the marketing communications. We will then ensure that you do not receive further marketing communications from us.
We do not store or disclose your personal information outside Australia.
We take reasonable steps to ensure your personal information is protected from misuse and loss and from unauthorised access, modification or disclosure.
We may hold your information in either electronic or hard copy form. Personal information is destroyed or de-identified when no longer needed or when we are no longer required by law to retain it (whichever is the later).
You may request access to any personal information we hold about you at any time by contacting us (see the details below). Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you). We may charge you a reasonable fee to cover our administrative and other reasonable costs in providing the information to you. We will not charge for simply making the request and will not charge for making any corrections to your personal information.
There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.
If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment then we will add a note to the personal information stating that you disagree with it.
If you believe that your privacy has been breached, please contact us using the contact information below and provide details of the incident so that we can investigate it. We will treat your complaint confidentially, investigate your complaint and aim to ensure that we contact you and your complaint is resolved within a reasonable time (and in any event within the time required by the Privacy Act, if applicable).
Please contact our Privacy Officer at:
Post: Privacy Officer
4-10 Merchant Street
Mascot, NSW 2020
Updated September 2015.